How far in advance should I book my rentals?  

As soon as possible!  Many of our rental items are unique and in limited quantity, so the earlier you reserve the better chance you have of getting your favorite item.  We take reservations up to a year in advance for rental items, and up to 2 years in advance for planning and design services.

What about planning or design services?

We only book a handful of full service weddings each year, so the sooner the better to secure your spot on our calendar!  We book up to 2 years in advance for our services.

What is required to confirm my order?

A signed agreement, signed terms & Conditions, and a non refundable 50% deposit is required to confirm you rentals items.

Am I able to make changes to my order once reserved and I pay a deposit?

Yes! We understand things change and guest counts change.  You can absolutely add or subtract to your order anytime before final payment is made.

When is the final payment due?

All balances must be paid at least 7 days prior to delivery unless other arrangements have been made in advance.

What if I need to reschedule my event (due to Covid-19 or any reason)?

We understand things happen and will work with you to reschedule to the best of our ability. Your deposit will carry over to another date and rental period with us.  

How long is the rental period?

The standard rental period is for 72 hours, which allows for delivery the day prior to your event and pick up the day after. 

Do you deliver and what is included in delivery?  Does delivery fee include set up and breakdown?

We do require delivery of all our items at this time.  Delivery fees start at $40 and are determined by delivery location as well as items being delivered.  The standard delivery fee does not include set up of tables, chairs, etc or breakdown.  Set up of these items can be arranged for an additional charge.

Larger items, like backdrops, must be set up and that is included in the rental price.  Also, our design and planning services can be arranged if you would like the Touch of Gray Team to set up your tablescape and other decor items.

Can I pick up my rental items?

Yes, items can be scheduled for pickup by calling 661.347.6142. Our showroom is located at 27674 Newhall Ranch Road, Unit 80, Valencia, CA 91355.

How do we return the items to you?

Items must be ready for pick up in the same condition as when they were dropped off.  Chairs stacked, tables folded, etc.  China, glassware, and flatware must be rinsed clean of all food debris and returned to their crates or containers.  Please do not put any of our items in the dishwasher.  A cleaning charge may apply if returned dirty.  Please DO NOT wash silver plated equipment or charger plates.

Linens are to be returned soiled and should never be washed or laundered.